Luxury Candle FAQ | Candle Care, Burn Time & Shipping Questions
Orders & Shipping
How long does shipping take for candles?
Our luxury candles are carefully prepared within 1–3 business days. Standard candle shipping typically takes 3–7 business days depending on your location.
Do you offer tracking on candle orders?
Yes. Once your order ships, you’ll receive tracking information so you can monitor your candle delivery in real time.
Why is my candle delivery delayed?
Shipping delays can occasionally occur due to carrier issues or high demand. If your candle order is delayed, contact us and we’ll help track it down.
Candle Care & Product Questions
Why does my candle look different from the photos?
All of our candles are handcrafted in small batches. Slight variations in color or finish are normal and do not affect scent throw or burn quality.
Why did my candle melt during shipping?
Candles can melt during shipping in hot weather or warm climates. This is common with natural wax candles and does not affect performance. Simply allow the candle to cool and solidify before use.
How do I fix candle tunneling?
To prevent or fix candle tunneling:
- Let the wax melt evenly across the entire surface during the first burn
- Burn your candle for at least 2–3 hours initially
This ensures a clean, even burn and maximizes candle lifespan.
What are the best candle care tips for longer burn time?
For the best candle performance:
- Trim the wick to ¼ inch before each burn
- Allow a full melt pool each time
- Avoid burning longer than 3–4 hours
These candle care tips help improve burn time and scent throw.
How long do candles last? (Candle burn time)
Candle burn time depends on size and usage, but our candles are designed for a long-lasting, even burn when proper candle care is followed.
Returns & Customer Support
What is your candle return policy?
We accept candle returns within 30 days of delivery for unused items in original packaging.
What should I do if my candle arrives damaged?
If your candle arrives broken or defective, contact us within 7 days with photos. We’ll replace or refund your order quickly.
Can I cancel or change my candle order?
If your order hasn’t been processed yet, we may be able to update it. Contact us as soon as possible.
General Questions
Are scented candles safe to use at home?
Yes, when used properly. Always follow candle safety guidelines:
- Never leave a burning candle unattended
- Keep away from children and pets
- Trim the wick before each use
What makes your candles high quality?
Our candles are handcrafted using premium materials to ensure a clean burn, strong scent throw, and a refined sensory experience.
Where can I buy luxury candles online?
You can shop directly through our store for premium handcrafted candles designed to elevate your space.
